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Air Academy Associates
Air Academy Associates

Questions Leaders Need to Ask

Measure Phase

  1. 1

    How is the process performed?

    How does the value flow?

    What activity is value added and what is non-value added?

  2. 2

    What are the process performance measures, i.e., how will we gauge if a process is improving?

    Why did we choose those?

    How accurate and precise is the measurement system?

    Show me the data.

  3. 3

    What are the customer-driven requirements or specifications for all of the performance measures?

    Are the process performance measures in control and how capable is the process?

    Show me the data.

    What are the improvement goals for the value stream or process performance measures?