Questions Leaders Need to Ask
Analyze Phase
- 1
What kinds of waste and cost of poor quality exist in the value stream or process and what is the financial and/or customer impact?
Show me the data.
- 2
What are all the sources of variability in the value stream or process and which of those do we control?
How do we control them and what is our method of documenting and maintaining this control?
Show me the data.
- 3
Are any sources of waste or variability supplier-dependent?
If so, what are they, who are the suppliers, and how are we working together to eliminate waste and variability?
Show me the data.
- 4
What are the key input variables that affect the average and standard deviation of the measures of performance?
How do you know this?
Show me the data.
- 5
What are the relationships between the measures of performance and the key input variables?
Do any of the key input variables interact?
How do you know for sure?
Show me the data.